Shipping policy
SHIPPING INFORMATION
Delivery time
We dispatch the orders within 1-2 business day. Please note that during busy sale periods, order dispatch may take between 3-5 business days.
Please note that we cannot guarantee estimated delivery times during sales and busy holiday seasons and/or due to potential custom clearance delays.
If we have not delivered your order within 21 days from the estimated delivery date, excluding international orders, you have the right to cancel the order.
If you placed an international order, A.W.A.K.E Mode will not be responsible for delays caused by customs.
For security reasons all our shipments require a signature at delivery.
A.W.A.K.E Mode is not liable for incomplete deliveries however they may be caused, but we will make sure you receive the missing pieces as soon as possible. If we have not delivered the outstanding pieces within 21 days from the estimated delivery date, you are entitled to cancel the outstanding pieces from your order.
Shipping cost
UK
Standard: 2-3 business days: £15 (DHL)
Express: 1-2 business day: £20 (DHL Express)
Europe
Standard: 2-4 business days: £10 (UPS)
Express: 1-3 business days: £20 (UPS Express Worldwide)
USA
Express: 3-5 business days: £25 (DHL)
Middle East
Express: 3-5 business days: £35 (DHL)
Rest of The World
Express: 2-4 business days: £30 (DHL)
Taxes and duties
Prices quoted on the website are excluding VAT, applicable customs duties and shipping costs. VAT and shipping costs vary depending on the destination country and preferred delivery method and will be calculated and added at checkout.
The customer is responsible for payment of all applicable customs duties and charges, and in accordance with the applicable local laws.
For customers in the United Arab Emirates, Saudi Arabia, Kuwait, Qatar and Switzerland, customs duties and other import taxes are covered. This means your order will be delivered without any additional charges upon arrival.
US Customers
A.W.A.K.E Mode is responsible for the customs duty and the customs clearance fee for US orders.
Please be advised that a tax identification number (social security number) is required by US Customs & Border Protection for all shipments valued at $2500 or more. Our logistics partner will contact the consignee to request the tax identification number prior to delivering the shipment. Failure to provide the necessary information for custom clearance will result in the parcel being returned to the warehouse.
Customers from the Rest of the World
If your order is shipped outside the UK, EU, USA, United Arab Emirates, Saudi Arabia, Kuwait, Qatar and Switzerland, you may be required to pay customs duties and other import taxes in order to receive your order.
The shipping company will notify you that your online shop order is being held at your country’s customs and that you’ll need to pay duties and other applicable taxes to the local customs agency, and where relevant, request necessary information for customs clearance. There could be a delay in delivering your order if you don’t pay the charges immediately.
Paying any customs duty and/or import taxes are customer’s responsibility, and the local authorities will hold your order until you have paid the charges.
Please note that if you are requesting a refund for an item you paid duty for, we are unable to refund the duty as it is not collected by us. Duty is refunded by your local customs upon your direct request to them. We are unable to request the refund of your duty on your behalf.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
We recommend contacting your local customs office for current charges before placing an order, to avoid any unexpected charges.
If for any reason you don’t pay the import or duty charges, then we have the right to charge you for any additional costs that might be charged to us because of this.